Sometimes a browser or software may malfunction and to help counter that, you can try the following methods:
- Turn the device off and wait a few minutes before turning it back on.
- Try a different web browser, such as Google Chrome, Mozilla Firefox, or Microsoft Explorer.
- Clear cookies and cache. (See instructions below)
- If these do not work contact Pima IT at (520)206-4900 Mon - Thu 7am - 6pm and Fri 7am - 5pm. OR the 24/7 line at (520)206-4800.
Chrome Web Browser Steps for PC
- Click on the three dots at the top right corner.
- Click on the "Settings" option.
- Click on "Privacy and security."
- Click on "Delete browsing data."
- The "Basic" tab.
- The down arrow gives different time range options.
- Note the different options given for deleting browsing data. Make sure to check the boxes for "Cookies and other site data" and "Cached images and files."
- The "Delete data" button once options are chosen needs to be clicked.
- The "Advanced" tab also has a down arrow with different time range options.
- Note the different options given for clearing data.
- The "Delete data" button needs to be clicked once the options are checked.
Mozilla Firefox Web Browser Steps for PC
- Click on the three lines at the top right corner.
- Click on the "Settings" option.
- Click on "Privacy & Security."
- Scroll down to "Cookies and Site Data."
- Click on the "Clear Data" button.
Microsoft Edge Web Browser Steps for PC
- Click on the three dots at the top right corner.
- Click on the "Settings" option.
- Click on "Privacy, search and services."
- Click on "Clear browsing Data."
- Click the "Choose what to clear" button.
- Note the different options given for clearing browsing data. Make sure to check the boxes for "Cookies and other site data" and "Cached images and files."
- The "Clear now" button needs to be clicked once the options are checked.
Congratulations! You have cleared Cache and Cookies.
You are done. Great job!
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